SellReelContact us
Have a question, found a problem, or need help with a purchase? Email us and we'll get back to you.
admin@grtuity.com- Your phone model and its iOS or Android version
- What you were doing and what happened (a screenshot helps)
- For purchases: the plan you bought and roughly when
Learn SellReel
SellReel Pro and purchases
What does SellReel Pro include?
No watermark, up to 10 videos and 10 photos in a video, your logo on every video, voice-over with captions, all templates and reactions, the news ticker and roll-up text, every effect and beat zoom, square and wide videos, and Full HD 1080p.
Pro is a weekly, monthly or yearly subscription. It renews automatically until you cancel.
I bought Pro but the app still shows the free plan
- Make sure you're signed in to the same Apple ID or Google account you bought with.
- In SellReel, open the Go Pro screen and tap Restore purchases.
- Close the app completely and open it again.
Still not working? Email us with the date of the purchase and we'll sort it out.
How do I cancel my subscription?
Subscriptions are managed by the store you bought from. Deleting the app doesn't cancel them.
- iPhone: open Settings, tap your name, then Subscriptions, choose SellReel and tap Cancel Subscription.
- Android: open the Google Play Store, tap your profile picture, then Payments & subscriptions › Subscriptions, choose SellReel and tap Cancel subscription.
Pro keeps working until the end of the period you've paid for. In SellReel you can also tap Manage subscription under your plan.
Can I get a refund?
Payments go through Apple or Google, so refunds are handled by them:
- iPhone: request one at reportaproblem.apple.com.
- Android: follow Google Play's refund steps at support.google.com/googleplay.
I have an access code. Where do I enter it?
Tap the ⋮ menu at the top left, then Redeem a code.
Making videos
The AI can't write my ad
Writing an ad needs an internet connection and can take up to a minute. Check your connection and try again. Free users get a few AI ads to try; Pro gets more every day.
My video won't finish making
Try a smaller video size (in the editor's Video tool) or fewer clips, and make sure your phone has free storage. SellReel sends us a technical report when a video fails (no texts or pictures), so we can fix it.
Where are my saved videos?
Tap the folder at the top left (or the ⋮ menu, then My videos). Your projects are saved on your phone only, so deleting the app deletes them too. Videos you've made and shared are in your phone's gallery.
Can each clip have a different effect?
Yes. In the editor, open Look and choose This clip above the effects. The effect you pick goes on the clip on screen only. Choose All clips to put one effect on the whole video.
Does SellReel collect my videos or photos?
No. What you make stays on your phone. There are no ads, no accounts and no tracking. The privacy policy has the details.